Privacy Policy

Last Updated: September 1, 2025

This Privacy Policy describes how PrimeFarmSupply (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://primefarmsupply.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). “You” means a user of the Services (e.g., customer or site visitor).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please refrain from using the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal/operational reasons. When we do, we will post the revised version on this Site and update the “Last Updated” date.

2. Information We Collect

Information You Provide Directly

  • Contact details: name, address, phone number, email
  • Order details: billing/shipping address, payment confirmation, order history
  • Account information: username, password, security prompts
  • Shopping activity: items viewed, cart contents, wishlist
  • Customer support: information you provide when contacting us

Information Collected Automatically (Cookies & Usage Data)

We and our service providers (e.g., Shopify) collect limited technical data when you use the Site—such as device/browser type, IP address, pages viewed, and general interaction data—primarily through cookies.

  • Purpose: to operate the storefront, perform basic analytics, and maintain site security.
  • Note: We do not use cookies for targeted advertising.
  • Most browsers allow you to block or delete cookies, though doing so may affect certain features.
  • For more details, see the Shopify Cookies Policy.

Information from Third Parties

  • Shopify (store platform & infrastructure)
  • Payment processors (to process your payment securely)
  • Service providers (such as fulfillment and customer support tools)

3. How We Use Your Information

We use your personal information to:

  • Process payments, fulfill orders, and deliver products
  • Manage accounts, returns, and exchanges
  • Provide customer support and respond to inquiries
  • Send order confirmations, shipping updates, and service-related emails
  • Detect and prevent fraud or misuse of the Services
  • Comply with legal obligations

We may also send you promotional emails if you have opted in. You can unsubscribe at any time using the link in those emails.

4. How We Share Information

We may share your personal information in the following limited circumstances:

  • With Shopify and other vendors who provide services (e.g., payment processing, order fulfillment, shipping)
  • As required by law or legal process
  • With your consent or at your direction

Important: We do not sell, rent, or share your personal information with third parties for targeted advertising.

5. Security & Retention

We take reasonable organizational and technical measures to protect your personal information. However, no system is completely secure.
We retain your information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. After that, we securely delete or de-identify it.

6. Children’s Data

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided personal information to us, please contact us immediately, and we will delete it.

7. International Users

Although PrimeFarmSupply ships only within the United States, your information may be transferred to and processed in other countries (including the United States) by Shopify and our service providers.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access / Know what data we hold about you
  • Delete your personal data
  • Correct inaccuracies
  • Receive a copy of your data (portability, where applicable)
  • Withdraw consent where processing is based on consent
  • Unsubscribe from promotional emails (service-related emails will still be sent)

To exercise these rights, please contact us at primefarmsupply@gmail.com. We may request verification before fulfilling your request.

9. Complaints

If you have concerns about our privacy practices, please contact us using the details below.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States, without regard to its conflict-of-law principles.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, you can reach us at:

📧 Email: primefarmsupply@gmail.com
☎ Phone: (947) 227-6611
🌐 Website: https://primefarmsupply.com
🏢 Business Address: 225 N Vermont Ave Apt 307, Los Angeles, CA 90004, United States